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Delete your account

The steps to delete your account, and what then happens to your data.

Last updated: 31 October 2026

This page explains how you delete your OtoTasdik account and what happens to your data. It applies to the OtoTasdik app for Android and iPhone and to the web panel at giris.ototasdik.com, for accounts that use pounds sterling, euros or US dollars. The app is published by Ahmet Türkmen.

Before you delete your account

  • Download your data. In the web panel go to Settings, then Privacy, and download each car as a JSON file. The file contains the car's details, all its records, a list of its photos and files, its sale links and your account data. For other data, write to us.
  • Save the photos and documents you want to keep. They are not in the JSON file, and we delete them with your account.
  • Save the Service Statements you want to keep, for example as PDF files.
  • If you run a workshop, ask us for a copy of your records before you delete your account.

How to delete your account

  • In the app: open Settings, choose Delete my account, type the confirmation word and confirm. A workshop finds the same option in its workshop profile.
  • In the web panel (car owners): open Settings, then Privacy, and choose Delete my account.
  • By e-mail: write from the e-mail address of your account to privacy@ototasdik.com with the subject "Delete my account". We answer within one month.

Removing the app from your phone does not delete your account.

You can tell us why you are leaving. This is optional and does not affect the deletion.

When it happens

In the app and in the web panel, your account is deleted as soon as you confirm. You are signed out on every device. A request by e-mail is carried out within one month.

What we delete

  • Your identity in OtoTasdik: we remove your name, your e-mail address, your phone number, your password, your Google or Apple connection, your two-step verification and your recovery codes. Your e-mail address becomes free, so you can register again with it. We ask Apple to remove its connection to OtoTasdik.
  • Your sessions: they end on every device at once. Their records (IP address, browser or app details, time) are deleted 30 days later.
  • The record of the days you used OtoTasdik.
  • Your consents: they are marked as withdrawn.
  • Your cars in your garage, including the number plate, purchase and sale details and your notes on the car.
  • Personal details in your records: your notes, your descriptions and the names you typed into your own records, for example of a garage, a fuel station or a test centre.
  • Your files: the photos, documents and certificates you uploaded. We delete them from our storage within minutes. A second pass about 30 minutes later removes files that were still being uploaded at that moment. If a deletion fails, we repeat it until it succeeds. If an older version or a backup copy of our file storage still contains one of your files, that copy is deleted within 30 days.
  • Your sale links: we close all of them and delete the notes you wrote on them. Within a minute, anyone who opens one of your links sees that it is no longer available.
  • Your push tokens: we delete the push tokens of your phones and the notification subscriptions of your browsers, so that no notification can reach your devices.

What we keep, and why

  • The history of your cars. The records stay with the car, linked to its VIN, without your name, your contact details, your notes or your files. A later owner who adds the car to a garage can see them. We keep them because owners and buyers have an interest in a complete history of a car. You can object to this. Write to us and we will delete these records, unless we have compelling reasons to keep them.
  • Jobs that workshops recorded. A workshop keeps its own records of the jobs it did on your car, including your name and phone number in the work order, the photos it took of the job and the Service Statement. The sealed copy of a job stays with the history of the car.
  • A record of the deletion. It contains your name, your e-mail address, the time, how you made the request, the IP address and user agent of the request and the reason you gave, if any. We keep it for 3 years after the deletion and then delete it. We keep it to prove that we carried out your request, and because the Turkish rules that apply to us require a record of each deletion for three years. Only OtoTasdik administrators can see it. It is not used for sign-in, search, notifications or marketing. After the 3 years only a note without your name or contact details stays: the type of account, when it was created, last used and deleted, how the deletion was made, and the reason you picked from the list, if any.
  • Consent records. We keep the record of your consent decisions for 3 years after your account is deleted, so that we can show what you agreed to and when, and then delete it.
  • The security log. We keep it for two years and then delete it automatically. Entries about the deletion of your account and about your consent decisions are kept as long as the records above.
  • The notifications we sent you and the record of their delivery. We delete them one year after they were sent.
  • Records of support views and of administrator access to your account data. We delete them three years after the access.
  • Settings and a few small records linked to your account, for example your notification settings and feedback you sent us. They stay attached to the deleted account, which nobody can sign in to, and are not shown in OtoTasdik. Write to us if you want them deleted.
  • Crash reports. Google keeps them for 90 days.
  • Backups. We back up the database every day. Backups are encrypted, stored in the AWS Frankfurt region (eu-central-1) and deleted automatically after 30 days, so data deleted from the service disappears from the backups within 30 days.

Deleting data without deleting your account

  • You can delete single records and files in the app.
  • You can remove a car from your garage. We then delete the car's entry and the files you uploaded for it, remove your notes and descriptions from its records and close its sale links. Its records stay with the car's history.
  • When you record that you sold or handed over a car, we close its sale links.
  • You can withdraw your consent to campaign e-mails with the link at the end of any campaign e-mail, which opens your notification preferences in the web panel (one click on Marketing e-mails), in the web panel under Settings, then Privacy, or in the app under Settings, then Notification preferences.

Questions

Write to privacy@ototasdik.com. Our privacy policy explains your rights in full.